Reservation Length
Rental duration is 6 hours, but many bounce houses and combos are available for 3 hours. All rentals over 6 hours will be charged according to the number of hours rented. Earliest deliveries start from 6:30AM on the day of the event and can range to the customers desired delivery time. Pickups can range up to 3 hours after the desired pickup time. It is required to have at least a 3-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is 11pm. If the event goes late into the night it is recommended to choose the overnight option, which we will then pickup the following morning between 8am-noon. In most cases a 6 hour rental may take place at night as well as during the day. If an overnight pickup is requested there will be an additional $50 charge. The inflatable will not be available for morning use. Pickup will be as early as 7 AM the following morning. If morning use is requested a “second day” charge will apply. The second day rate is 60% of the full price. If an overnight pickup is requested we ask that the customer turns the inflatable on early in the morning to burn the dew off.

Delivery is included for all orders to our regular delivery areas, however delivery charges may be applied for distances beyond 25 miles. Delivery times should be arranged about 1-3 hours before the start of your event, however, deliveries will be made between 6:30am and your reservation time. A responsible person must be present during the time of delivery to sign for the rental. Customer is required to check the rented unit and all tie downs and sign an inspection form before the driver leaves.

Pickups will begin from your requested time, and up to 3 hours after, up until 11pm. If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted.

Inflatables can be setup on grass, concrete, asphalt, hardwood, or sand. A $50 minimum cleaning fee applies for units to be set up on sand; customer MUST notify BIG FUN during reservation. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables. However, if an inflatable weighs under 300 pounds, a three feet wide gate is acceptable.

Customer MUST inform BIG FUN of any steps present to the area of setup. Maximum of 20 steps allowed for Bounce Houses, 10 steps for inflatables weighing up to 300 pounds. Only two steps are allowed for inflatables weighing between 300 and 500 pounds. Inflatables weighing over 500 pounds may necessitate and additional $50 delivery fee. If Big Fun is not informed of steps before the setup occurs, the reservation may be cancelled and a $50 cancellation fee may be applied.

Water Slides
Water slides require a regular garden hose. If the renters faucet is beyond 50 feet of the setup area please check on the availability of extra hose or be able to supply it. Water slides do not come with mats or any cushions to be placed under the pool area. If customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide is not being used. Do not turn off the blower(s) when the water slide is not being used.

Site preparation
Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rental equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional $50 delivery fee. If site is not prepared the driver may be forced to leave and reschedule your delivery at a later time, in which case an additional $50 delivery fee may be applied.

Underground Utilities
Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic systems, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended that you contact your local utility before our arrival.

Deposit and Balance due: Deposit is required before delivery, as indicated on contract. Full payment is due at or before delivery.
Credit card: Payment may be made online via a link from emailed contract. Payment can also be made over the phone.
Check: Checks are to be made out to BIG FUN. All returned checks will be charged a $30 penalty fee.
Cash: The most preferred method of payment is C.O.D. (Cash on Delivery).

Cancellation Policy
If customer decides to cancel their reservation, the must do so at least 72 hours (3 days) before their reservation day. If customer cancels their order within 72 hours of their reservation date, the customer’s deposit will not be returned. If customer can not get a hold of BIG FUN, or has called after business hours, it is still the customers responsibility to leave a message in the company’s messaging system about canceling their reservation or sending an email to regarding the cancellation.

Rain/Inclement weather policy
In case of rain or severe weather conditions (high winds exceeding 20 mph) during your event date, customer is allowed to cancel the same day as delivery without any cancellation fee. Customer must call and cancel before 8am on the day of the event. If customer cancels the order, it will be canceled for the rest of the day.

If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will deliver the order. However, if it does start to rain during the rental time, BIG FUN reserves the right to cancel the order due to safety concerns, with the option of NO refund provided.

During rain/inclement weather it is unsafe for anyone to play on/inside inflatables, therefore we do cancel orders during rain/inclement weather days. However since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.

It is the customer’s responsibility to contact BIG FUN to cancel their order or go through with it during these rain/inclement weather days. If customer decides to cancel order once BIG FUN has already arrived at their location, BIG FUN reserves the right to charge customer a $50 cancellation fee for not contacting before delivery and making our driver do the work of driving to their location.

Park venues
Customers must be present at the park prior to the time of delivery.

Permits: Customer should call the local city park and recreation department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks, some don’t require it, so please with park officials to make sure. If a permit is required but customer did not obtain it or falsified information, park officials may require the bouncer to be picked up during the event, in which case there will be no refund.

Insurance: BIG FUN has full liability insurance and delivers to all parks that allow inflatables. Customer should reserve units at least a week before event day to allow time for processing the required insurance certification with the park.

Electricity: A 4000 watt generator is required for all inflatables going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. Most inflatables require one circuit or generator, some require two. Please contact BIG FUN to make sure you reserve the correct amount of generators.

Water Units: Water units usually can not be set up at a park since a dedicated water supply and water hose are required, something that parks usually don’t provide for their guests. We will deliver if the water supply is verified.

Electricity responsibility 
Providing adequate electricity is solely the customer’s responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), then a generator will be required.

Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for BIG FUN equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.

Extension Cords: Please inform us of the distance the unit is going to be from the nearest capable outlet. We supply 25 feet of cord with the order. Longer lengths are usually not a problem to accommodate though. BIG FUN must be informed of extra extension cords needed for an order. Any extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.

Concession machines
All concession machine rentals are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. Please ask about availability of extra cords for concession machines. All concession machines (except for hot dog) come with all the accessories needed for 40 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of driver’s instructions.

Snow Cone machine rental does not include ice cubes as they should be provided by the customer (can be purchased from any supermarket). It is recommended to have about 15-18 pounds of cubed ice for every 40 servings. Hotdog machine rental does not include hotdogs or buns. If concession machine is returned containing excessive food waste or trash a cleaning fee may be charged.

Supervision of inflatables
Customer is responsible for supervising the safety and conduct of all participants using BIG FUN products, and for signing an inspection form at setup. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed. Any damage beyond routine wear may result in a repair fee being charged to the renter.

BIG FUN may provide inflatable attendant service for larger events. Attendants will come out and supervise the safety of participants using the inflatable products, however, the responsibility of making children follow attendants guidelines is the adult’s or parent’s responsibility.

Third-party members
All third-party members who are reserving units from BIG FUN must first verified by a BIG FUN representative. Please contact BIG FUN to discuss third-party verification. BIG FUN must contact the individual or party who is responsible for planning or paying for the event. Third party members include anyone who places the reservation and who will not be present on the day of the event.